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UX Research Services

Our mixed-method research services are designed to identify, prioritize, and connect user needs to strategic metrics of business success, such as conversion, retention, and loyalty.

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Contact us to tailor our services to your goals.​

User Interviews

Uncover hidden opportunities. We translate user sentiments and beliefs into foundational needs, integrating mixed methods for strategic mapping and prioritization.

Usability Testing

​Diagnose friction points. We conduct testing across platforms to quantify UX performance (e.g., task success, error rates) against benchmarks or competitors.

Data Analysis

​Convert data into action. We analyze user data using advanced data science, uncovering correlations, predictions, and uncertainty assessments for strategic recommendations.

Surveys & Experiments

Prioritize opportunities using quantitative insights. We rigorously analyze key metrics (e.g., conversion, loyalty) and provide uncertainty assessments for future scenarios.​

Heuristic Evaluations

​Obtain fast expert diagnosis. We identify and prioritize usability issues across platforms, validating designs against established UX principles.

Research Projects

Complexity of attributing complaints to specific customer service areas

Priorizing Customer Service Actions at Scale

Delivered a prioritized roadmap driving up to a 75-point NPS increase, based on customer feedback surveys.


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Complexity of attributing complaints to specific customer service areas

From Calls to Clicks in the Post-Sales Journey

Validated a post-sales journey driving a 7% drop in customer service calls, via unmoderated testing.


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Complexity of attributing complaints to specific customer service areas

Risk Evaluation of a New Payment Method

Prevented a risky implementation that threatened 2% of customer loyalty, via survey experiments.


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Complexity of attributing complaints to specific customer service areas

Defining the Long-Term Vision of a Wishlist

Delivered a prioritized roadmap for wishlist design, based on in-depth interviews and surveys.


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Tell Us About Your Needs

Contact Details

(+1) 310-486-9148

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