Research Projects

Our experience encompasses comprehensive qualitative and quantitative methodologies across academic behavioral science, UX research, market strategy, and social research.

Priorizing Customer Service Actions at Scale

Delivered a prioritized roadmap driving up to a 75-point NPS increase, based on customer feedback surveys.

Risk Evaluation of a New Payment Method

Prevented a risky implementation that threatened 2% of customer loyalty, via survey experiments.

From Calls to Clicks in the Post-Sales Journey

Validated a post-sales journey driving a 7% drop in customer service calls, via unmoderated testing.

Reviewing Evidence on Invention-Based Learning

Delivered meta-analysis protocol and initial findings on learning program efficacy.

Testing Learning Interventions in Statistics

Validated a teaching program that led to conceptual understanding gains, via in-person experiments.

Evidence Review for Housing Program Design

Diagnosed root causes of housing challenges and delivered action protocols based on evidence review.

Improving Independence in People with Dementia

Validated a program driving a 62% independence increase, via quasi-experimental design.

Validating a Questionnaire for Mental Awareness

Validated scales establishing reliability, factor structure, and concurrent & divergent validity.

Defining the Long-Term Vision of a Wishlist

Delivered a prioritized roadmap for wishlist design, based on in-depth interviews and surveys.

Boosting Schooling by Meeting Donor Needs

Achieved a 145% increase in donor funding with an interview-informed communication protocol.

Surveying Awareness of Learning Techniques

Measured student awareness of Spaced and Interleaved Practice across Asia and the US via surveys.

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